Managing Business Ethics Straight Talk about How to Do It Right 6th Edition Test Bank
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File: Chapter 4,
Addressing Individuals ‘Common Ethical Problems
Matching
Reference: Matching
Ethical Type to Example
1. a) People issue
2. b) Conflict of interest
3. c) Customer confidence issue
4. d) Use of corporate resources
1.
Accepting a bribe.
Ans: b
Response: See page
123.
Difficulty: Easy
2. Discriminating against an employee.
Ans: a
Response: See pages 113-118.
Difficulty: Easy
3.
A product is unsafe
for human consumption.
Ans: c
Response: See page
126.
Difficulty: Easy
4.
Providing a personal
reference on corporate letterhead.
Ans: d
Response: See pages
131-132.
Difficulty: Easy
5. “How people get along.”
Ans: a
Response: See page
113.
Difficulty: Easy
6. Honestly representing a product in a sales
pitch.
Ans: c
Response: See page
128-129.
Difficulty: Easy
7. Keeping a customer’s information private.
Ans: c
Response: See pages 126.
Response: See pages 126.
Difficulty: Easy
8. Sending personal mail through the company mail
room.
Ans: d
Response: See page
134.
Difficulty: Easy
True/False
9. With human resource issues, the most important
word to remember is “fairness.”
Ans: True
Response: See page
113.
Difficulty: Easy
10. Employees do not care about the fairness of
the decision making procedure as much as they care about the fairness of the
outcomes they receive.
Ans: False
Response: See page
114.
Difficulty: Medium
11. If an organization has 30 employees, it is not
required to have a sexual harassment policy or train employees on these issues.
Ans: False
Response: See page
118.
Difficulty: Easy
12. An employer cannot be held liable for an
employee’s sexual harassment activities.
Ans: False
Response: An employer
may be held liable if the employer had knowledge of the conduct and did nothing
to correct it. See page 120.
Difficulty: Easy
13. It is important to avoid romance with anyone
you supervise for the following reasons: 1) Your judgment is likely to be
compromised by the relationship 2) Coworkers are likely to lose respect for
both parties and fear preferential treatment.
Ans.: True
Response: See page 121
Difficulty: Medium
14. Zachary works for Step-Up Printing Services
during the day and a local diner at night. This is a conflict of interest.
Ans: False
Response: See pages
122.
Difficulty: Medium
15. Common conflicts of interest include overt or
covert bribes and the trading of influence or privileged information.
Ans.: True
Response: See page
123.
Difficulty: Medium
16. Accepting discounts on personal items from a
vendor is acceptable as it enriches the relationship between the parties.
Ans.: False
Response: See page
124.
Difficulty: Easy
17. Transparency is the best policy in holding
more than one employment option. Thus, so long as you tell both employers about
the work you are doing, the work you perform at either firm is not relevant.
Ans.: False
Response: See page
124.
Difficulty: Medium
18. Conflicts of interest erode trust by making it
look s if special favors will be extended for special friends.
Ans.: True
Response: See page
125.
Difficulty: Easy
19. You should guard your reputation as it is
built slowly with countless actions but it can be destroyed in an instant by
one foolish mistake.
Ans.: True
Response: See pages
131.
Difficulty: Easy
20. As a senior executive, it makes sense for you
to use the firm’s corporate letterhead to write references for employees
leaving the firm who have previously served the firm well.
Ans.: False
Response: See page
131.
Difficulty: Medium
21. Facebook, LinkedIn and other social networking
sites are immune from ethical challenges as that which you post on these sites
is personal and may not be examined by your firm.
Ans.: False
Response: See page
132.
Difficulty: Medium
Multiple Choice
22. The broad categories of typical ethical
problems individuals face in the workplace include all of the following except
1. Human resources issues
2. Conflicts of interest
3. Customer Confidence Issues
4. Use of Corporate Resources
5. Leadership concerns
Ans.: e
Response: See page 110
Difficulty: Easy
23. Identify the three components that are used to
define “fairness.”
1. a) reciprocity, equality, and impartiality
2. b) reasonableness, equality, and sensitivity
3. c) reciprocity, equity, and impartiality
4. d) joint understanding, equality, and
neutrality
Ans: c
Response: See page
113.
Difficulty: Easy
24. When something is divided between two people
according to the worth and inputs of the two individuals, it is said to be
___________ and represents one component of “fairness.”
1. a) reasonable
2. b) impartial
3. c) equitable
4. d) unbiased
Ans: c
Response: See
pages 113-114.
Difficulty: Medium
25. ___________ refers to the fairness of
exchanges: “You did this for me and I’ll do that for you.”
1. a) Reciprocity
2. b) Equality
3. c) Impartiality
4. d) Shared resources
Ans: a
Response: See page
114.
Difficulty: Medium
26. Which of the following is true?
1. a) Discrimination is an intentional bias that
affects behavior.
2. b) Discrimination occurs whenever something
other than qualifications affects how an employee is treated.
3. c) Discrimination is prohibited under Title
VII of the Civil Rights Act of 1964 against individuals who are under 40 years
old against age discrimination.
4. d) Discrimination is always overt and clear.
Ans: b
Response: See page
115.
Difficulty: Difficult
27. Which of the following is false?
1. a) Sexual harassment is any unwelcome sexually
oriented behavior that makes someone feel uncomfortable.
2. b) Sexual harassment is objective.
3. c) Sexual harassment is determined from the
point of view of a “reasonable” person regardless of the harasser’s intentions.
4. d) Sexual harassment generally involves issues
of power and not romance.
Ans: b
Response: See page
118-119.
Difficulty: Medium
28. _____________ is a type of sexual harassment
wherein an individual believes that sexual favors are a requirement for
advancement in the workplace.
1. a) Quid pro quo
2. b) Section 7 harassment
3. c) Hostile work environment
4. d) Power-relations
Ans: a
Response: See pages
118.
Difficulty: Medium
29. ____________ is a type of sexual harassment
wherein a worker is made to feel uncomfortable because of unwelcome actions
relating to sexuality.
1. a) Quid pro quo
2. b) Section 7 harassment
3. c) Hostile work environment
4. d) Power-relations
Ans: c
Response: See page
118.
Difficulty: Medium
30. Which of the following is most likely an
appropriate “gift” to accept from a vendor?
1. a) A discount on personal items purchased from
the vendor
2. b) Dinner for you and your wife at Applebee’s
3. c) Four tickets to the Super Bowl
4. d) A cash gift of $1,400
Ans: b
Response: See page
123.
Difficulty: Medium
31. When a statement is “off the record,” this
means:
1. a) Anything you told the reporter before you
said “off the record” cannot be used in the reporter’s story.
2. b) Your identity is completely protected; no
one will be able to figure out the information came from you.
3. c) A reporter cannot put any of the information
you provided in his or her story.
4. d) A reporter can use the information you
provided in a story as long as the remarks are not attributed directly to you.
Ans: d
Response: See page
133.
Difficulty: Medium
32. Kathleen Reardon encourages us to think about
courage at work as “calculated risk taking.” She recommends that you do all of
the following EXCEPT:
1. a) Ask yourself about your intentions.
2. b) Ignore power and influence.
3. c) Weigh the risks and benefits of action.
4. d) Think about timing.
Ans: b
Response: See page
137.
Difficulty: Medium
33. Guidelines on “How to Blow the Whistle”
suggest all of these EXCEPT:
1. a) Approach your immediate manager first if
you can (your manager isn’t involved in the problem).
2. b) Avoid the issue with your family.
3. c) Take it to the next level.
4. d) Consider going outside your chain of
command.
Ans: b
Response: See page
140-141.
Difficulty: Medium
34. Which of the following is true?
1. a) If you find out that your manager is
behaving unethically, you should go directly to the CEO of the company before
talking with anyone else.
2. b) Issues that involve employee or customer
rights are not serious enough to consider “blowing the whistle.”
3. c) Under the False Claims Act, you can receive
15 to 30 percent of whatever damages the federal government recovers if you
blow the whistle on government fraud.
4. d) Most whistle-blowing cases are not resolved
until they are reported outside of the company.
Ans: c
Response: See page
142.
Difficulty: Difficult
35. Under the Dodd-Frank Wall Street Reform and
Consumer Protection Act, the Securities and
Exchange Commission
(SEC) will pay _____ percent of the amount the government recovers from
financial fraud if the whistleblower provides original information leading to a
recovery of more than a million dollars.
1. a) 10 to 30
2. b) 40 to 50
3. c) 5 to 8
4. d) 50 to 75
Ans: c
Response: See page
143.
Difficulty: Difficult
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