Managing and Using Information Systems A Strategic Approach 6th Edition Test Bank
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chapter4TestBank.doc, Chapter 4, Information Systems and the Design of Work
Multiple Choice
1.
What was involved in
the American Express BlueWork program?
2.
A system that tracks
the hours each employee works in a given day
3.
Employees areprovided
with opportunities for flexible arrangements
4.
Employees are provided
with better office facilities so they stay in the office longer
5.
Employees can work on
tasks they choose, as long as they are in the office
6.
Employees who are
waryof newer technologies
Ans: b (Medium)
Response: See page 75
2.
All of the following
are new types of jobs created by the growing reliance on technology EXCEPT:
3.
Database administrator
4.
Web site designers
5.
Network security
advisor
6.
Editors/writers
7.
Social media
specialists
Ans: d (easy)
Response: See pages78,
79
3.
Which one of the
following is a valid statement?
4.
The cost to access information
has risen.
5.
It takes more time to
access information.
6.
Personal productivity
has dropped as a result of technology.
7.
Traditional job roles
have not changed much as a result of technology.
8.
Most jobs today have a
significant information systems component.
Ans: e (easy)
Response: See page 80
4. IBM has implemented a social network analysis
tool that maps the _________ and the connections of IBM employees, supporting
innovation by allowing employees to find others in the company with particular
skills, interests or expertise.
5. knowledge
6. IS
7. friendships
8. departments
9. job descriptions
Ans: a (Hard)
Response: See page 84
5.
The concept of “jobs”
is being replaced with the concept of work, requiring a framework that links
the IS Strategy with the organization strategy to answer all of the following
EXCEPT:
6.
What work will be
performed?
7.
Who is going to do the
work?
8.
Where will the work be
performed?
9.
When will the work be
performed?
10.
Who will develop the
IS?
Ans: e (Easy)
Response: See page 77
6. Which collaboration technology is becoming
more and more popular both inside and outside organizations, consuming much of
our attention on a day-to-day basis?
7. Intranet
8. Wikis
9. VoIP
10. Social networking on mobile devices
11. Talking on mobile phones
Ans: d (Easy)
Response: See page 83
7. The main benefit of ________________ is that
users can workcollaboratively to easily create and edit Web pages, and link
them to useful resources.
8. a Wiki
9. Groupware
10. RSS (web feeds)
11. Social networking sites
12. a Virtual Private Network
Ans: a (Medium)
Response: See page 82
8. This model suggests that employee attitudes
may change if they think the new system will help them to do more or better
work for the same effort, and that it’s easy to use. Employee participation in
the system’s design and implementation also helps.
9. Information Management Model (IMM)
10. Employee Technology Model (ETM)
11. Capability Maturity Model (CMM)
12. Computer Access Model (CAM)
13. Technology Acceptance Model (TAM)
Ans: e (Medium)
Response: See page 95
9. The Department of Veterans Affairs (VA)
realized it did not have adequate policies, education or technology in place
for remote workers when:
10. An employee whose laptop carrying unencrypted,
sensitive militarypersonnel informationwas stolen.
11. Because of lack of coordination, all remote
workers were not available for an extended period of time.
12. Employees posted sensitive data on a public
social networking site.
13. Employees copied sensitive data over an
unsecured network.
14. A virus from an employee’s remote computer crashed
the VA’s intranet.
Ans: a (Medium)
Response: Pages90-91
Response: Pages90-91
10. Shoshana Zuboff studied how papermakers’ jobs
were changed by the introduction of computers. What was one of her findings?
11. Web portals were useful in a manufacturing
context
12. The workers felt empowered by the technology
13. The workers sabotaged the technology
14. The managers were unable to take their typical
shortcuts
15. The workers were no longer able to smell and
squeeze the pulp, resulting in lower productivity
Ans: e(easy)
Response: See page 79
11. Steve works for a pharmaceutical company and
he specializes in marketing and sales. He generally works from home. According
to the text, what type of worker is Steve?
12. Telecommuter
13. Mobile device
14. Global worker
15. Vagabondworker
16. Contract worker
Ans: a (easy)
Response: See pages
76, 86
12. Which one of the following is NOT a factor
driving the use of telecommuting?
13. Geographic flexibility
14. Higher productivity
15. Higher job satisfaction
16. Lower employee turnover
17. Stronger sense of company culture
Ans: e (Medium)
Response: See page 91
13.Team members who
are _______________ and prefer to do several activities at one time may want to
have IM or VOIP available to them so that they can communicate with their
colleaguesand still work on other tasks.
1. bichronous
2. monochronous
3. asynchronous
4. synchronous
5. polychronous
Ans: e (Medium)
Response: See page 94
14. Which virtual team challenge is more difficult
for managers to manage/manipulate since there may be a great deal of difference
between groups and individuals?
15. communication
16. technology
17. diversity
18. management
19. location
Ans: c (Medium)
Response: See page 91
15. IT has altered employees and the way they work
by doing all of the following EXCEPT:
16. Creating new types of jobs
17. Greatly changing day-to-day tasks
18. Supporting new ways to manage talent
19. Needing more technically knowledgeable
individuals
20. Providing distinct lines between work and play
Ans: e (Medium)
Response: See page 83
16. The qualities found in a successful remote
worker include all of the following EXCEPT:
17. Self-discipline
18. Socialized into the corporate culture
19. Self-starter
20. Ineffective communicator
21. Proficientin a wide range of technologies
Ans: d (easy)
Response: See page 90
17. To help employees accept new technologies like
an information system, a manager will do all of the following EXCEPT:
18. Ensure employees find the system easy to use
19. Demonstrate that the system will allow them do
more or better work for the same amount of effort
20. Train the user on the new system
21. Reward users of the new system
22. Provide minimal rationale for the new system
Ans: e (easy)
Response: See page 96
18. Diversity in virtual teams increases the
communicationchallenges. However, virtual teams with diversity have
demonstrated which of the following?
19. More creative solutions.
20. Better compliance with deadlines.
21. Equitable performance management.
22. Tighter security policies.
23. A high degree of self-reliance.
Ans: a (Medium)
Response: See page 94
19. While there are many advantages to working
remotely, there are some potential problems. For example, once work has been
successfully performed remotely, a company may find economic reasons to let go
of workers and choose to _______ the work abroad.
20. Outplace
21. Offshore
22. Automate
23. Recruit
24. Isolate
Ans: b (Medium)
Response: See page 91
20.Managers in today’s
global, virtual workforce must rethink how they break from traditional methods
of managing, particularly in the all of the following ways EXCEPT:
1. Hiring new employees
2. Evaluating an employee’s contribution to a
team and the company
3. Creating individual-based rewards and
compensation policies
4. Setting strategic objectives
5. Supervising employees
Ans: d (Hard)
Response: See page 84
21. The type of controls that will be most likely
be used for remote workers is:
22. Behavior
23. Electric shock
24. Outcome
25. All of the above
26. None of the above
Ans: c (Easy)
Response: See page 85
True/False
22. One of the best examples of outcome controls
is the re-hiring of Steve Jobs by Apple as CEO
Ans: False
Response: This is an
example of personnel controls. See page 84
23. The Technology Acceptance Model states that
the two main drivers of system use are management mandates and incentives.
Ans: False
Response: See page 95
24. According to Thomas Friedman, collaboration is
the way that small companies can “act big” and flourish in today’s flat world.
Ans: True (Easy)
Response: See page 81
25. Virtual teams and remote work have advantages
but no known disadvantages over face-to-face teams and showing up at an office.
Ans: False (Medium)
Response: See
pages91-96
26. Knowledge-based work allows employees to work
remotely rather than having to physically be present at a store, manufacturing
facility or office building.
True (Medium)
Response: See page 87
27. As a result of increased flow of information,
firms have seen an increase in middle managers.
Ans: False (Medium)
Response: See
pages81-82
28. The Internet greatly enhances collaboration.
Ans; True (easy)
Response: See page 83
29. Teams operate in one of four ways, which are
represented by combinations of two dimensions: “place” vs “time,” and each
dimension is either “same” or “different.”
Ans: True
(Medium)
Response: See page 82.
30. Digital natives are willing to take a lower-paying
job with better social media access, device choice, and mobility over a
higher-paying job with less technological flexibility.
Ans: True (Medium)
Response: See page 83
Short Answer
31. This is a list of activities on a Web site
that briefly highlights what individuals are doing, thinking, and updating and
in return gives the community a sense of what is happening.
Ans: activity stream
Response: See page 84
32. Two dimensions of considering virtual team
activity are: same or different ______ and same or different ______.
Ans: place, time
Response: See page 82
33. The traditional approach uses subjective
observation while the digital approach involves ____________
Ans: objective
assessment
Response: See page 85
34. Telecommuting is (more/less) accepted by
people in countries such as Japan and China
Ans: less
Response: See page 89
35. Technology today has increased theways work
blends together with other aspects of life. This is very similar to how work
was configured in ____________ societies.
Ans: Preindustrial or
agricultural
Response: See page 76
36. Employees may resist a change in IS by:
denying that the system is up and running, trying to convince others it has no
value, refusing to use the system, and/or _________ the system by distorting or
altering inputs.
Ans: sabotaging
Response: See page 94
37. Today’s IT increases the effectiveness of
workers, particularly with the use of both ________ tools and collaboration
tools.
Ans: Communication
Response: See page 96
38. What do we call members of the
generationthat’s grown up using computers, the Web and social network sites as
a normal, integrated part of their lives?
Ans: Digital natives
Response: See page 86
39. The factors driving the emergence of
telecommuting include: changing demographics and lifestyle preferences, more
powerful technologies, increasing reliance on web-based technologies, and
_____________________.
Ans: a shift to
knowledge-based work or energy concerns
Response: See pages
88-89
40. An advantage of virtual teams is that
membersin different parts of the world can cooperate to get work done faster
due to time zone differences. Teams can upload their results every evening and
another distant team can download those files immediately, in what is the start
of their day. What is this called?
Ans: Following
the sun.
Response: See page 91
41. A virtual team is faced with communication,
technology and ______ challenges.
Ans: Diversity or
cultural
Response: See page 92.
Essay
42. Why are teams using collaborative tools like
groupware and wikis to coordinate their work rather than a communication tool
like e-mail?
43. Explain how IS radically changed the paper
maker’s work at a paper mill.
44. Describe one job that once existed but today
is obsolete (or is slowly becoming obsolete) because of technology.
45. List the challenges that a global, virtual
team must overcome to be successful.
46. How have hiring practices been impacted by IT?
47.Data entry has
always been a challenge in many business processes. There are technologies that
have removed this challenge by allowing data to be captured at the time it is
created, reducing the need for data entry clerks. List a specific example of
this technology and the impact it has had on a particular industry.
Matching
48. Identify the following technologies as
primarily supporting either communication or collaboration efforts.
|
Communication tool
|
E-mail
|
|
Communication tool
|
Instant messaging
|
|
Communication tool
|
Video
teleconferencing
|
|
Collaboration tool
|
Social networking
sites
|
|
Collaboration tool
|
Blogs
|
|
Collaboration tool
|
Groupware
|
49. Identify the following technologies as
primarily supporting either communication or collaboration efforts.
|
Communication tool
|
Google Gmail
|
|
Communication tool
|
Twitter
|
|
Communication tool
|
RSS feed from Yahoo!
|
|
Collaboration tool
|
Linked-In
|
|
Collaboration tool
|
SharePoint
|
50. Match the technology with its classification.
|
Skype
|
Voice over Internet
Protocol (VoIP)
|
|
Wikipedia
|
Wiki
|
|
SharePoint
|
Groupware
|
|
FTP
|
File Transfer
|
|
Facebook
|
Social networking
site
|
52. The life cycle of a virtual team consists of 5
phases. List these phases in the order they occur in the life cycle.
|
1st
|
Preparation
|
|
2nd
|
Launch
|
|
3rd
|
Performance
management
|
|
4th
|
Team development
|
|
5th
|
Disbanding
|
53. Match the factor driving the use of
telecommuting with its effect.
|
Shift to
knowledge-based work
|
Removes the
requirement to perform work at a specific location.
|
|
Changing
demographics and lifestyle preferences
|
Provides workers
with geographic and time-shifting flexibility.
|
|
Reliance on Web
|
Provides workers
with the ability to stay connected to co-workers and customers
|
|
Energy concerns
|
Reduces the costs of
commuting and maintaining office space, and can reduce travel.
|
|
New technologies
|
Makes working
remotely practical and cost effective.
|
54. Match the scenarios below as either
representative of a virtual team or a more traditional team (non-virtual team).
|
Virtual team
|
Scheduling meetings is
difficult because of different time zones.
|
|
Traditional team
|
Teams often have
face-to-face discussions.
|
|
Virtual team
|
Reliance on
technology to support team effectiveness.
|
|
Traditional team
|
Easily formed group
identity.
|
|
Virtual team
|
It’s necessary for individuals
to have strong communication skills.
|
|
Virtual team
|
More likely to be
diverse.
|
55. Lewin’s change model to gain acceptance of new
technology is based on 3 stages. Match the stage to its objective.
|
Unfreezing
|
Motivate employees
for the new technology.
|
|
Changing
|
Provide employees
with the new technology.
|
|
Refreezing
|
Reinforce the value
of the new technology by highlighting successes.
|
56. Lewin’s change model to gain acceptance of new
technology is based on 3 stages. Order the stages based on the stage a manager
would seek to achieve 1st and so on.
|
1st
|
Unfreezing
|
|
2nd
|
Changing
|
|
3rd
|
Refreezing
|
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